Commission & Payout Policy

1 Platform Margin (Vendor)

Wenjoy charges a platform margin on each confirmed and captured booking. This margin is deducted from the total booking amount and represents Wenjoy's fee for providing the marketplace, payment processing, and platform services.

The platform margin is set by Wenjoy and may vary by property category, vendor agreement, or promotional period. The applicable margin for each booking is visible to the vendor in their booking management dashboard.

The vendor's net payout per booking equals: Total Booking Amount – Platform Margin = Vendor Earnings.

2 Agent Commission

Agents (resellers) registered on Wenjoy earn a commission for each booking completed through their unique referral link.

2.1 Commission Rate

Agent commission rates are not fixed and vary by property category and are subject to change. Agents are advised to regularly check their Wenjoy dashboard to view current commission rates applicable to each property category. Wenjoy will not be held responsible for any assumptions made by agents regarding commission rates without verifying the current rate displayed on their dashboard.

2.2 When Commission Is Earned

An agent's commission is considered earned when the booking payment is successfully captured (i.e., the booking is confirmed and payment is collected from the guest). A booking referral in the "hold" or "pending" status does not qualify the agent for commission until capture occurs.

2.3 Commission Reversal

If a booking is cancelled or refunded after capture, the agent commission associated with that booking will be reversed. The reversed amount will be reflected in the agent's commission dashboard. Agents should be aware that commissions are not guaranteed until the guest's stay is completed without cancellation.

3 Vendor Payout Schedule

Vendor payouts are processed on the following schedule:

• Payouts are initiated 7 days after the guest's check-out date.
• The payout amount is the vendor's net earnings (total booking amount minus the Wenjoy platform margin).
• Payouts are made via bank transfer to the account registered in the vendor's Wenjoy profile.

The 7-day period allows Wenjoy to confirm that no damage claims, refund requests, or disputes are open for the relevant booking. If a dispute is raised within this window, the payout for the affected booking may be delayed until the dispute is resolved.

4 Bank Account Details — Vendor & Agent Responsibility

It is the sole responsibility of each vendor and agent to ensure that their bank account details registered in their Wenjoy profile are accurate, current, and belong to an account they own and operate.

This includes:

• Account holder name matching the registered vendor or agent name.
• Correct IBAN and bank name.
• Ensuring the account is active and capable of receiving UAE bank transfers.

Vendors and agents are strongly encouraged to update their bank details immediately whenever a change occurs and to verify their details are correct before their first payout.

5 Agent Payout & Settlement

Agent commissions are tracked in the agent's dashboard in real time. Commission settlement (payment to the agent) is initiated by Wenjoy following an agent's payment request and is subject to the following conditions:

• The commission must be in an approved (non-reversed) status.
• The relevant booking must have been checked out without a cancellation.
• The agent must have valid and accurate bank details in their profile.

Agents can submit payment requests for eligible commissions through their dashboard. Wenjoy aims to process approved payment requests within 7 business days.

6 Payout Disputes

If a vendor or agent believes a payout is incorrect, missing, or has been incorrectly delayed, they should contact Wenjoy at support@wenjoy.ae with their account details, the relevant booking reference(s), and a description of the issue. Wenjoy will investigate and respond within 5 business days.

7 Taxes & Legal Compliance

Vendors and agents are responsible for declaring and paying any applicable taxes on income received through the Wenjoy platform, in accordance with UAE tax laws and regulations. Wenjoy does not withhold taxes on behalf of vendors or agents unless required to do so by applicable law.

8 Changes to Commission Rates

Wenjoy reserves the right to revise platform margins and agent commission structures at any time. Any changes will be communicated to affected parties through their registered dashboard or email. Continued use of the platform following a commission rate change constitutes acceptance of the updated rates.